These terms apply when you use petketchup.com. By using the site you agree to them. If you do not agree, please do not use the site.
1. About us
This website is run by Canine Ketchup Limited, a company registered in England and Wales under company number 09647349. Our registered office is Langton House, Crown Heights, Guildford, Surrey, GU1 3TX. Contact us at [email protected].
Canine Ketchup® and Kitty Ketchup® are registered trade marks.
2. Buying our products
We do not sell products directly through this website. Our products are sold on Amazon UK. When you buy on Amazon, your contract is made under Amazon’s conditions of use and sale, and orders, payment, delivery and returns are handled through Amazon. Nothing in these terms affects your legal rights as a consumer.
Prices, offers and availability are shown on Amazon and may change. Products shown on this site may be temporarily out of stock.
3. Product information and disclaimers
- Complementary pet food: Canine Ketchup and Kitty Ketchup are complementary pet foods. They are not complete diets and should be served alongside a complete, balanced food.
- Always read the label: the label on the product you buy is the authoritative source for ingredients, composition, feeding amounts and storage. If anything on this site differs from the label, follow the label.
- Not veterinary advice: content on this site is general information, not veterinary advice. If your pet has a health condition, allergy, special diet or is on medication, or if you have concerns about their eating, speak to your vet before changing their diet.
- Every pet is different: pets have individual tastes and needs, and we cannot promise how any particular pet will respond.
- Introduce gradually: introduce any new food gradually, keep fresh drinking water available, and stop using the product and contact your vet if your pet shows signs of an adverse reaction.
- Images: photographs and illustrations, including ingredient photos, are for illustration only.
- Awards: the PATS Sandown award was won in 2020 by Canine Ketchup in the Dog Food Products category of the New Product Awards.
We work hard to keep this site accurate and up to date, but we do not guarantee that all content is complete, accurate or current.
4. Using this website
You may use this site for personal, non-commercial purposes. You must not misuse it, for example by introducing viruses, trying to gain unauthorised access, or copying content in bulk. We may suspend or change the site at any time without notice.
5. Our content
We own, or are licensed to use, all content on this site, including text, photographs, logos and designs. You may view and share links to our pages, but you must not copy or reuse our content for commercial purposes without our written permission. Ingredient images are illustrations and are not of the product itself.
6. Your photos and comments
We love seeing your pets. If you tag us or use #RelishYourDog or #RelishYourCat, we will always ask your permission before sharing your photo or video on our own channels or website, and we will credit you. You must only share content that you own or have permission to share.
7. Links to other websites
Our site links to other websites, including Amazon and social media platforms. We are not responsible for their content, products or privacy practices.
8. Our liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded under English law.
Your purchase of our products is covered by your legal rights as a consumer, through your contract with the seller on Amazon. We are not liable for any loss arising from your use of, or reliance on, information on this website, except as set out above. We provide this site for private use only and are not liable for any business losses.
9. Changes to these terms
We may update these terms. The latest version will always be on this page, with the date it was last updated.
10. Law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
Questions? Email [email protected].